Fees and insurance

All lab work is billed to your insurance separately by Hennepin County Medical Center Laboratory. You may be responsible for any co-pays, co-insurance, or deductibles that your insurance does not cover. 

Recommended actions: 

• For an estimate of what your lab work may cost, please contact your insurance company and ask: “Are the Hennepin County Public Health Clinic and Hennepin County Medical Center Laboratory in-network with my plan?”  

• Your insurance company can give you an estimate on lab costs. They will need these procedure codes to give you an accurate estimate:

Lab codes for insurance companies (DOCX, 1MB)

Please note: Gonorrhea and chlamydia tests could be billed up to three times for your visit, depending on which sites you need testing for: rectal, genital, and throat swabs. Be sure to mention this to your insurance company for an accurate estimate. 

Your visit and lab costs are covered with your Medicaid insurance. 

If you are a minor on a Medicaid plan and you have concerns about confidentiality, please call us with questions or mention this when you check in for your appointment.

You do not need health insurance to be seen, and we will not turn you away based on your ability to pay. You will not be responsible for any costs associated with your visit. 

If you have insurance, but decide not to use it, we’ll ask you to pay for your visit when you check in at the front desk. We take cash or debit and credit cards (Visa and MasterCard).

We will not turn patients away based on ability to pay for services.

Some family planning services and transportation to and from those appointments are covered by the Minnesota Family Planning Program (MFPP).

At Red Door, this includes:

• Family planning office visits and education (for patients under age 30)
• Some birth control methods (for patients under age 30)
• Diagnosis and treatment of sexually transmitted infections (STIs) found during a family planning visit

Eligibility
To get coverage under MFPP, you:

• Must be a Minnesota resident
• Must be a U.S. citizen or qualified noncitizen
• Cannot be pregnant
• Cannot be enrolled in Medical Assistance
• Must meet the income limit of 200 percent of the federal poverty level

Apply 
If you are eligible for MFPP, we can help you submit your application. Bring the following materials to your clinic visit or email them to reddoor@hennepin.us:

• Completed MFPP Application
• Photo ID
• Proof of income - One of the following: 
  • Recent pay stub
  • Statement from your employer
  • Most recent federal tax return if your income has not changed
  • Direct deposit statement from your bank
  • Statement from the place that sends your income

Call 612-543-0162 with billing questions and someone will return your call.

Your privacy is very important to us. If you have concerns about privacy, please let us know before your visit or when you check in. 

Insurance

Call your insurance company to ask about privacy options: 

• “How can I ensure my care will remain private?"
• “Where will my Explanation of Benefits be sent?”
• “Can you please turn off paper Explanation of Benefits and instead send them to my personal email address?” 

Paperless billing

Turn on paperless billing in your MyChart, so mail is not sent to your address:

1. Log in to your MyChart account.
2. From the home page, select Your Menu.
3. Scroll to Billing Summary.
4. Select Paperless Settings.
5. Switch the Paperless Billing toggle to ON.
6. Select Save changes.